Terms & Conditions
These terms and conditions were last updated on 1/10/2020. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below.
1. Description of Goods
Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate, we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology.
In line with our policy of continuous product improvement, TESUP South Africa reserves the right to change, vary or alter the product specification without prior notification.
2. Payment Methods & Prices
You may purchase products from this site using your credit card and Paypal account.
For any queries on payment please contact TESUP ZA
All prices are in ZAR (South African Rand) and credit / debit card transactions for orders outside the South Africa will be converted by the card company at their current exchange rates.
Prices are subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price.
Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
3. Value Added Tax (VAT)
If required the VAT is calculated based on shipping destination and will be included in the price. For orders shipped to destinations inside the South Africa may be subject to local sales tax. These are not included in our prices and customers remain liable for payment of these taxes.
4. Delivery Arrangements
Normal delivery is within two business days subject to availability. We will notify you if your goods are not able to be dispatched within this timescale. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product.
Any delivery times quoted are estimates, based on availability and normal delivery time, in working days. We offer free shipping during seasonal offerings.
All products supplied are covered by TESUP’s guarantee. Terms and conditions vary from product to product.
6. Your Right To Cancel
TESUP products have all recorded power generation test videos, serial numbers and customer names on it, that's why order cancellation fee is 20% of the all purchase amount if the box has not been shipped yet to the receiver. TESUP products are non-refundable because these are custom-made products and name of the buyer is labelled on the product.
7. Customer Service
Should you have a complaint with the service or product we provide please contact Customer Services by an e-mail.
We aim to:
• Acknowledge complaints within 5 working days
• Advise you how long it will take to resolve the complaint
• Keep you informed throughout the process
8. Trademarks and Copyright
ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software.
10. Privacy Statement
This privacy statement applies solely to information collected through this website.
10.1. Information Collection and Use
We are committed to protecting your privacy. We or our Associates use the information you provide us with to process orders or to assess which product is best suited. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to other vendors other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:
• Your name and address
• Your contact telephone numbers (to enable us to contact you in the event of a query)
• Your e-mail address
• TESUP ZA does not hold your information for credit / debit card purchases, all purchases are processed via Stripe
The contract will be governed by the laws of South Africa and you agree to submit to the jurisdiction of the South Africa courts.
These terms and conditions do not affect your statutory rights as a consumer.